Return Policy

Torelli Spearfishing Australia offers easy refunds and exchange provided the conditions below are met. Please read conditions below. If all conditions are not met, Torelli Spearfishing Australia reserves the right to refuse the return. Please note we do not offer refunds due to change of mind. We offer exchanges or shop credit.

  • All returned items must be in new condition and must include copy of invoice, any other paper work and accessories.
  • We do not offer refunds due to change of mind. We offer exchanges or shop credit.
  • We can only refund or exchange products provided they haven't been used and are undamaged.
  • Wetsuits maybe lubed and tried on for size assessment. If size exchange is required the wetsuit must be thoroughly rinsed and dried before return. If the wetsuit is received wet, dirty, damaged or used we cannot exchang.
  • Pease return wetsuits packed loosely. If they are returned to us tightly folded, crushed & creased this will void your warranty or exchange.
  • Torelli Spearfishing Australia is not responsible for mishandling of products or ill treatment of goods.
  • Torelli Spearfishing Australia is not responsible for any consequential or incidental damage resulting from the use of any merchandise bought from us including lost or stolen equipment.
  • Claims for exchange, refund, missing items or items damaged in transit must be received within 7 business days of receipt of merchandise.

 

RETURNS & EXCHANGE

Securely pack all items that you would like to be returned and post mark via registered mail with tracking info as we are not liable for shipments which may go missing during transit. Please include the following with your package:

  • Detailed note as to the reasons of the return
  • Instructions as to whether you would like a refund or an exchange
  • All items must be returned in original/unused condition.
  • Unless an item is defective, if you would like an exchange a freight charge applies, unless you provide a post parcel with your return.

Please allow 7-14 business days for mail-in exchanges to be processed.

REFUNDS & CREDITS

Once we receive and inspect your item(s), we will credit your account. Please allow up to 14 days for a credit to appear on your account from received date. In most cases, we will issue your refund in the same way you made the original purchase.

Purchases made via gift voucher will be refunded as a new gift voucher, they cannot be refunded as cash.

For Returns, Refunds or Exchanges please email sales@torelli.com.au or call us on (03) 5987 0693

Postal address for returns is:

Torelli Spearfishing Australia

PO Box 2164

Rosebud Plaza

Rosebud VIC 3939